Key Technology Appoints Director of Service Operations for Americas & Asia Pacific
Key Technology announced the appointment of John Dykstra as director of service operations for North America, South America and the Asia-Pacific region. Dykstra is responsible for overseeing Duravant’s SupportPro aftermarket services at Key, to help customers operate and maintain their digital sorters, specialized conveyors and other processing equipment at peak performance.
SupportPro provides installation and start-up services, training, preventative maintenance and 24/7 emergency assistance as well as remote monitoring, protection plans, upgrades, parts and more.
“When food processors buy from Key, they’re getting more than state-of-the-art equipment – they get world-class service and complete lifecycle support,” said Hans Van der Aa, president of SupportPro at Duravant. “SupportPro is Duravant’s global service organization, which serves customers across all our brands including Key. Our worldwide network enables us to provide around the clock help, with local offices that quickly ship OEM parts and deploy nearby field service technicians with the right expertise to customers in need.”
Dykstra brings ten years of leadership experience managing high-performance service and sales teams. “Key’s customers receive exceptional aftermarket support, and we see opportunities to add even more value, such as offering new upgrade and retrofit packages, further enhancing our remote monitoring services and deploying more customer training courses. We believe aftermarket services should proactively work to improve customers’ operations,” said Dykstra. “The sky is the limit in terms of where we can take SupportPro, and I am excited to be a part of it.”
Carson Brennan, president of Key Technology – Americas & APAC commented: “John is the ideal person to lead our SupportPro efforts. He has a lot of experience managing and growing successful aftermarket organizations. High quality service differentiates Key from other suppliers, and John’s dedication to continuous improvement and to forging strong relationships will help us identify new ways we can serve customers.”
