Remote Support, Service, Training and Auditing Help Spud Processors Be Compliant
Companies, institutions, and organizations have learned to deal with unique crises and disruptions in a virtual fashion as a result of COVID-19 economic repercussions, and “remote” is one of the top words of recent time. When it comes to the installation and use of equipment in the potato processing facilities, remote support, service, training, and auditing can help manufacturers stay compliant and hit their goals for production and efficiencies.
The numerous requirements that arose over the previous difficult year prompted several innovative solutions. Among those solutions was the rise of remote service and support in the spud processing industry to keep businesses operating and up to date on regulations. Technology is enabling better and more frequent communication platforms for virtual exchanges of many kinds. From high-quality cameras to advanced software, these technologies help processors keep machines running accurately and efficiently and stay compliant with food safety requirements and standards. Furthermore, these assistance technologies reduce travel expenses and climate consequences that would otherwise be incurred.
In addition to remote testing, training, and troubleshooting, the potato processing companies can participate in some remote and blended onsite/remote audits, as they work to comply with regulatory standards and requirements. Some agencies can extend certificates, while others, like ISO, are offering remote audits as a solution for some of the ongoing restrictions.
In the case of these remote audits, manufacturers need to test their communication technologies in advance to make sure they are working well during the audit and also provide a list of requirements beforehand, including HACCP plans and site documentation. They may also consider enhancing their current technologies with mobile, hands-free, or drone systems, given the fact that at least blended audits will be part of the process going forward.
Kiremko Remote Service Starts Up French Fry Line In Morocco
Not long ago, Kiremko announced they have successfully started one of their processing lines, which was installed last summer, completely remote by using ‘Augmented Reality’ technology out of Kiremko HQ in Holland – a new experience for both Kiremko and Morrocan potato processor Fun Fries. When the COVID-19 pandemic prevented Kiremko’s engineers from boarding planes, there was an opportunity for an innovative solution that Kiremko developed: the Kiremko Remote Service. This service uses an advanced headset equipped with a camera, sound and monitor, an Internet connection, and experienced technicians on both sides of that connection.
You can read the rest of this article in your complimentary e-copy of Issue 1 of Potato Business Dossier 2022, which you can access by clicking here.
