TOMRA Launches TOMRA Care
TOMRA Sorting Food has launched TOMRA Care to satisfy customers’ changing service needs, and to meet the new way of thinking about service.
TOMRA Care is a modular service portfolio that aims to keep machines running at the highest performance level at all times. One part of this offer is “Preventive Maintenance”. This service includes a high level check-up, maintenance and optimization executed by a TOMRA machine expert, up to 12 times a year.
Andreas Reddemann, global service director at TOMRA Sorting Food, explains: “Service has changed over the last 20 years, for large and small companies alike. In the past, service was focused on reacting to technical issues, while today the focus has shifted towards proactive customer care and their equipment over the whole lifecycle, while also meeting customers’ specific service requirements.
The advantages of signing up with a TOMRA Care agreement are gaining full access to the machines’ capabilities, highly qualified application experts, a reliable supply of spare and original parts and high-level training courses.
The new service portfolio is now available for the entire installed base and is also offered in the newest generation of sorting machines, such as the TOMRA 5A and TOMRA 5B, which have been successfully launched recently.
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